F.A.Q.

FREQUENTLY
ASKED QUESTIONS

Q: How long is a daily rental?
A: Single day rental runs from 9:00 am the day of the rental to 8:00 am the following day. 23 hr rental period.

Q: Can I pick up the snowmobile earlier than 9:00 am? Or drop off later than 8:00 am?
A: If early or late pick up is required, please contact the rental location for availability. Late drop off will have to be confirmed at the rental location as well. If unit is rented for the following day late drop off may not be available. Early return is at the sole discretion of the client. No refund will be given for an early return.

Q: What should I do if I am running late for my departure time or require a later departure?
A: If running late for your 9:00 am departure time you will be required to call ahead to your rental location to confirm your late arrival. If you do not call ahead and do not arrive before 11:00 am you will be considered as a no show and will be billed for the entire day, as we may not be able to rent the unit for that day.

Q: Is there fuel available at the rental locations?
A: Yes. Deer Lake has all major service stations. Taylor’s Brook Accommodations has supreme gas available for rental clients.

Q: What if I require extra gas for my excursion?
A: 2.5 gallon gas cans are included with each rental. Each gas can is the Ski Doo LinQ attachment system, which is a simple and durable method of carrying extra gas.

Q: I would like to carry a lunch or small gear, do I need to bring a bag?
A: No. Ski Doo’s 10L LinQ gear bags are available to rent for $5/day at each location (the size of a small backpack).

Q: What will I do in the event of a breakdown or accident in the back country?
A: If you breakdown or have an accident in the back country and no one is around to help, each rental machine is equipped with a SPOT communicator which once activated will send a pre-recorded message to one of our experienced guides who will be dispatched immediately to your assistance. If you are in need of immediate assistance, for ex. you or someone in your group are injured the SPOT communicator can be used to call Search & Rescue to your location. (extra fees will apply to Search & Rescue emergency aid)

Q: Are there group rates available?
A: Yes. Rent 4 or more machines within the same group and receive a 10% discount for the total rental period.

Q: Is there a discount for multiple day rentals?
A: Yes. Rent for 4 or more days in a row and receive a 10% discount. 7 or more consecutive days and receive a 15% discount.

Q: Is there a cancellation deadline?
A: Yes. Cancellations are required 7 days prior to departure with a full refund of the deposit amount. Any cancellations past the 7 day deadline will lose the booking deposit. You may choose to re-book at a later date if times are available. We are not responsible for changes in weather.

Q: When I make the booking I’m required to pay a $150 booking deposit to hold the machines. When am I required to pay the remainder of the rental amount?
A: The rental amount has to be paid in full 7 days prior to departure date. An e-mail will be sent as a reminder before the 7 day deadline.

Q: What happens when I arrive on location to pick up the rental machine?
A: When you arrive on location to start your rental experience you are required to present your driver’s license as proof of I.D. along with your printed receipt of payment. The rental agent will provide you with a pre-trip safety inspection form which you will be required to complete and sign prior to receiving your rental machine, (remember this inspection is your responsibility to find any damage and make note of it so as not to be charged for it in the post-trip inspection).

Q: What happens after my rental is complete?
A: Once your rental period is complete the rental agent will then use the pre-trip safety inspection form to inspect the unit for damage not previously noted on the form. If no damage is discovered the agent will sign off on the inspection and your damage/security deposit will be refunded within 7 days of initial rental.

Q: What happens if I damage a rental unit?
A: If you damage a rental unit you will be required to advise the rental agent of such damage. If you are unaware of any damages inflicted on the rental unit but the rental agent discovers damage, the unit will be sent to a mechanic for further inspection and repair. Repair costs and expenses will be deducted from your damage deposit. If a unit becomes inoperable a replacement unit will be provided if available so you may complete your rental period. Damages occurred costing more than the damage deposit is the renters responsibility to pay for such damages. All risk to renter.